The aim of this course is to equip participants with proven methods and tactical tools designed to transform the client call experience into an opportunity for building trust and resolving conflict with sensitivity. This objective is achieved through the application of the Relational Success method, which is intrinsically linked to cognitive empathy.
empathy
skills
Understand and apply the principles of empathy to improve client interactions.
Learn effective strategies to de-escalate conflicts and manage challenging situations.
Improve verbal and non-verbal communication to build rapport and trust with clients.
emotional intelligence
Increase self-awareness and emotional regulation to handle stress and maintain professionalism.
practical
tools
Utilise practical tools and techniques for real-world application in call center environments.
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The What & How
1-Day
In-Person
Max
15 People
Highly engaging
learning experience.
A comprehensive manual for navigating
the sales presentation.
Practical exercises and
personal feedback.
Will You Be The Next Success Story?
Our Clients Get Results
